Privacy Policy — ck111

1. Who We Are

ck111 is an online casino and sports betting platform operated for users in Bangladesh, accessible at ck111.xyz. In the context of this Privacy Policy, "ck111", "we", "us", and "our" refer to the operating entity behind the ck111 platform. We act as the data controller for the personal information you provide to us when registering an account, making transactions, or interacting with our services.

If you have any questions about how ck111 handles your data, or wish to exercise any of your rights described in this policy, you may contact our Data Protection team by emailing support [at] ck111.xyz. We aim to respond to all privacy-related enquiries within five business days.

2. Data We Collect

ck111 collects only the personal data that is necessary to provide you with a safe, functional, and compliant betting and gaming service. The categories of data we collect are set out below.

2.1 Identity Data

This includes your full name, date of birth, gender, and nationality. We collect this information during registration and as part of our Know Your Customer (KYC) verification process. Identity data is used to confirm that you are who you say you are, that you meet the 21+ age requirement, and to comply with anti-money laundering obligations.

2.2 Contact Data

This includes your email address and mobile phone number. We use contact data to send you account notifications, transaction confirmations, security alerts, and — where you have opted in — promotional communications about ck111 offers. Your mobile number may also be used for two-factor authentication purposes.

2.3 Financial Data

This includes your deposit and withdrawal transaction history, the payment methods you use (bKash account number, Nagad number, Rocket number, Upay number, Visa or Mastercard last-four digits), and the amounts transacted. We do not store full card numbers on our servers. Financial data is required to process your transactions and to meet our anti-money laundering and fraud prevention obligations.

2.4 Verification Documents

When completing KYC verification, you may be asked to submit scanned copies or photographs of your National Identity Card (NID), passport, or other government-issued documents, along with a proof of address such as a utility bill or bank statement. These documents are stored securely and used solely for identity verification and regulatory compliance purposes.

2.5 Technical & Usage Data

This includes your IP address, browser type and version, device type, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6), pages visited on ck111.xyz, time spent on each page, games played, bets placed, session durations, login timestamps, and referring URL. This data is collected automatically through our platform infrastructure and is used for security monitoring, service improvement, and fraud detection.

2.6 Communications Data

This includes records of any messages you send to our support team via live chat or email, including the content of those messages, the date and time sent, and any attachments you provide. We retain communications data to maintain accurate records of support interactions, resolve disputes, and improve the quality of our customer service.

2.7 Responsible Gaming Data

If you use any of ck111's responsible gaming tools — including deposit limits, session time reminders, cooling-off periods, or self-exclusion — we record and store the settings you apply and the dates on which they were activated or modified. This data is used exclusively to enforce the restrictions you have requested and to monitor compliance with our responsible gaming obligations.

3. How We Collect Data

3.1 Directly From You

Most of the personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account preferences. You are under no obligation to provide this information, but failure to do so may prevent us from opening or maintaining your account or processing transactions.

3.2 Automatically Through Platform Use

When you access ck111.xyz, we automatically collect technical and usage data through server logs, session tracking software, and analytics tools. This collection is necessary for the platform to function correctly and securely. You cannot opt out of the collection of technical data that is essential to the operation of the service.

3.3 From Third-Party Payment Providers

When you initiate a deposit or withdrawal, our payment processing partners (including bKash, Nagad, Rocket, Upay, and card processing networks) may share transaction confirmation data with ck111, such as transaction reference numbers, amounts, timestamps, and payment method identifiers. This data is used solely to reconcile your account balance and confirm successful transactions.

3.4 From Identity Verification Services

ck111 may use third-party identity verification providers to assist with KYC checks. These providers may return a verification result (pass, fail, or refer) along with supporting data derived from your submitted documents. Any data received from such providers is handled with the same level of protection as data you provide directly.

4. How We Use Your Data

ck111 uses your personal data for the purposes set out in the table below. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected.

5. Legal Basis for Processing

ck111 processes your personal data on one or more of the following legal bases:

• Contract Performance: Processing is necessary to fulfil the agreement between you and ck111 — for example, to open your account, process your bets, or pay out your winnings.
• Legal Obligation: Processing is required for ck111 to comply with applicable laws — for example, age verification, anti-money laundering checks, and responsible gaming obligations.
• Legitimate Interest: Processing serves a genuine business interest of ck111 that does not override your rights — for example, analysing usage patterns to improve our platform, or monitoring for fraud and abuse.
• Consent: Where we rely on your consent — for example, to send you promotional emails or SMS messages — you may withdraw that consent at any time by updating your account communication preferences or contacting support. Withdrawal of consent will not affect the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing

6.1 Who We Share Data With

ck111 does not sell your personal data to any third party. We share your data only where necessary, with the following categories of recipient:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card network processors receive the minimum data needed to process your transactions.
• Identity Verification Providers: Third-party KYC services receive your submitted identity documents to perform verification checks on our behalf.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and game session data to operate their games on the ck111 platform. They do not receive your name, email, or financial details.
• IT and Infrastructure Providers: Cloud hosting and security service providers who process data on our behalf under strict data processing agreements.
• Legal and Regulatory Authorities: Where required by law, court order, or regulatory instruction, ck111 may disclose your data to relevant authorities.

6.2 International Transfers

Some of our service providers may process data outside Bangladesh. Where such transfers occur, ck111 ensures that appropriate safeguards are in place — including contractual data protection clauses — to ensure your data receives a level of protection consistent with this policy.

7. Cookies & Tracking

7.1 What Cookies We Use

ck111.xyz uses cookies and similar tracking technologies to operate the platform. A cookie is a small text file stored in your browser when you visit a website. We use the following categories of cookie:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, last-used payment method, and responsible gaming tool configurations.
• Analytics Cookies: Help us understand how users navigate the platform — which pages are most visited, where users drop off, and which game categories are most popular. This data is aggregated and does not identify individual users.
• Security Cookies: Used to detect and prevent fraudulent or suspicious activity such as account takeover attempts, multiple simultaneous sessions, or unusual betting patterns.

7.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of ck111.xyz — in particular, disabling strictly necessary cookies will prevent you from logging in or maintaining a session. Detailed instructions for managing cookies in popular browsers are available in your browser's help documentation.

8. Data Retention

ck111 retains your personal data for as long as your account remains active and for a defined period thereafter, depending on the category of data:

After the applicable retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. Data Security

ck111 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encryption of sensitive data fields (including payment method identifiers and identity document images) at rest.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security audits and penetration testing of our platform infrastructure.
• Automatic session expiry and login anomaly detection to protect against account takeover.
• Secure data centre facilities with physical access controls and 24/7 monitoring.

While ck111 takes all reasonable precautions, no internet-based system is completely immune from security risks. You also play a role in protecting your data by keeping your password confidential, using a strong unique password, and logging out after each session — particularly on shared or public devices.

10. Your Rights

As a user of the ck111 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support [at] ck111.xyz. We will respond within 30 days of receiving a valid request.

• Right of Access: You may request a copy of the personal data ck111 holds about you, along with information about how it is being used.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected. You can update most of your data directly in your account settings.
• Right to Erasure: In certain circumstances, you may request that ck111 delete your personal data. This right is subject to limitations where retention is required by law — for example, transaction records and KYC documents must be retained for regulatory compliance periods.
• Right to Restriction of Processing: You may request that ck111 restrict how it uses your data while a dispute or investigation is pending.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on ck111's legitimate interests. We will cease such processing unless we can demonstrate a compelling legitimate reason that overrides your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that exercising some of these rights may affect our ability to provide you with all or part of the ck111 service. We will advise you of any such impact at the time of receiving your request.

11. Children's Privacy

ck111 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires all users to confirm they are 21 years of age or older, and our KYC verification process is designed to detect and prevent underage access.

If we become aware that a user under the age of 21 has registered an account, we will immediately suspend that account, void any associated transactions, and delete or securely anonymise all personal data associated with that account. If you have reason to believe that a minor has accessed the ck111 platform, please contact our support team immediately at support [at] ck111.xyz.

12. Third-Party Links

The ck111 platform may contain references to third-party services, game providers, or payment processors. While we take care in selecting our partners, ck111 does not control the privacy practices of third parties and is not responsible for the content or privacy policies of any external services. This Privacy Policy applies solely to data collected and processed by ck111 on the ck111.xyz platform. We encourage you to read the privacy policies of any third-party services you interact with.

13. Policy Changes

ck111 reserves the right to update this Privacy Policy from time to time. When we make material changes, we will notify registered users via their account email address and display a prominent notice on the platform. The updated policy will display a revised "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the ck111 platform following notification of changes constitutes your acceptance of the updated policy. If you do not accept the updated policy, you should stop using the platform and request account closure by contacting our support team.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ck111's data practices, please contact our support team:

• Email: support [at] ck111.xyz — responses within 4 hours
• Live Chat: Available 24/7 via the ck111 platform
• WhatsApp: 8:00 AM – 12:00 AM BST (Bangladesh Standard Time, UTC+6)

For formal data subject access requests or complaints regarding how ck111 has handled your personal data, please contact us in writing via email with "Data Privacy Request" in the subject line. We will acknowledge receipt within two business days and provide a full response within 30 days.